Terms of service

Warranty Terms

 

  1. Diesel Electronic Supply LLC warrants that all Wiring Harnesses/Custom Cables shall be free from defects in materials and workmanship for a period of 6 months from the date the customer is invoiced for the Wiring Harness(es) (“the Warranty Period”). The foregoing warranty shall only be applicable to the Wiring Harness stored, installed, handled, operated, or otherwise used under normal conditions. ERD Powertrain LLC reserves the right to limit any warranty.
  2. All warranties issued are provided by Diesel Electronic Supply LLC. All warranties issued herein are non-transferable without Diesel Electronic Supply LLC’s prior written consent.
  3. If during the Warranty Period, a customer wishes to make a claim, the customer shall provide notice using the following method:
    • Email us using our online website and, including a detailed description of the nature of the problem and identifying information including order number.
  4. Freight and rush fees for goods returned under Warranty Claims shall remain the responsibility of the customer.
  5. Diesel Electronic Supply LLCs obligation shall be limited to the repair or replacement, in Diesel Electronic Supply LLCs sole discretion, of any such part/component thereof as Diesel Electronic Supply LLC determines free of charge to our customer. If Diesel Electronic Supply LLC determines that the Wiring Harness cannot be repaired or replaced, after three repair attempts, Diesel Electronic Supply LLC shall issue a full refund.
  6. Any warranty claim must be received before the end of the Warranty Period, together with return of the Good within this same period.
  7. Invalidated warranties may be subject to a minimum charge of 350.00.
  8. In no event shall Diesel Electronic Supply LLC be liable for any damages except actual damages up to, but not exceeding, the amount paid to Diesel Electronic Supply LLC for the Wiring Harness. Further,Diesel Electronic Supply LLC shall not be liable for any special damages including consequential damages, incidental damages, lost profits, or lost revenue.
  9. Without limitation, Diesel Electronic Supply LLC’s warranty shall not apply to items that have failed due to operation exceeding the rated capabilities, misuse or abuse, tampering, improper installation, improper setup or storage, neglect, contaminant damage, water or other fluid damage, acts of God or Nature or by any other cause not within reasonable control and which by the exercise of reasonable diligence is unable to be prevented.
  10. All custom wire harness or wire harness repair kits (pigtails) cut orders cannot be returned or exchanged, or refunded. 
  11. Wire Color for All Products may vary.